In the experience of using Aliexpress, I have often faced the need to speak with an operator who could somehow suggest the actions to be taken if a particular problem arises. As far as you think it’s complicated to get to talk in a chat with an Aliexpress operator, with the latest updates this has become very simple, especially from app.
What you need to do to contact a consultant who can assist you and help you troubleshoot the problem is to go from the main menu in “My Account”, below which you will find Customer Services, go down and find the Live Chat button. Click on it and in the window that will appear next you will need to specify what is the topic of your problem.
Within a few minutes you will receive assistance. The service is available 24 hours a day, 7 days a week, so do not be afraid, they are always available to listen to you and help you out.